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Support for Families and students

Family Well-being Support Lines

We have all had very different experiences during the coronavirus outbreak. Please find useful practical and emotional support below to help parents/guardians and students through the uncertainties and challenges of the pandemic:

  • Kooth / Online emotional and mental health support for children and young people aged between 11 – 24 years and is available up to 10pm every day.

  • Childline

Helpline: 08001111 ( 7:30am-3:30pm) /
Childline provides support and a 1-2-1 counsellor chat online.

  • Young Minds

Crisis messenger: text YM to 85258 (24/7) /
Parents helpline: 08088025544 (9:30am-4pm Mon-Fri

  • Samaritans

116123 (24/7) /
Anyone can talk to the Samaritans, they are there to listen when you need someone to talk to.

  • Shout

Text SHOUT to 85258 (24/7) /
Anyone in the UK can use Shout. The trained volunteers are there for you 24/7 to listen and support you.

  • Mind

03001233393 (9am-6pm, Mon-Fri) /
This info line can provide information and signposting to local services. You can speak to them about mental health problems, where to get help near you and treatment options.

  • Early Help

Online referral:

Leicestershire County Council Early Help offers a range of universal and targeted support to help tackle problems for children, young people and their families.

  • C.A.P. (Central Access Point)

0116 2953060 24 hours a day

Mental Health support from the NHS. The service links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.

Send a positive message to all staff at John Ferneley

If you have further queries, comments or would like to send a positive message to all our staff during this outbreak, please use our NEW parental feedback form, found here.