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Communicating with the school - for parents/guardians

Dear Parents/Guardians,

Below you will find everything you need to know about staying in touch with our school, staff and communication systems, while your child is at John Ferneley College.

Contacting the school

Please be reminded that your child’s Head of Year and Tutor is your direct contact for any issues or questions concerning your son/daughter. Our Heads of Year and Tutors are also classroom teachers and therefore are not always able to respond to telephone calls or emails immediately, however they will endeavour to respond within 24 hours on any given school day. 

All staff email addresses can be found on the school website > main menu > contact us > staff email addresses >

Should you have any general enquiries, please contact the school reception on 01664 565901, 8am – 4.30pm, Monday – Friday (term-time only), or send a message via the Gateway app. Please note the reception is not manned in the school holidays. 

Social Media – give us a follow

If you would like to keep up to date with instant news and curriculum activity at John Ferneley College, we encourage you to follow our official social media channels below:

Gateway app – online payments / student performance

Upon admission to John Ferneley you will have received details from our Transitions team to set up your access to our communication system - School Gateway app. This app is to be used to make various online payments to the school, i.e for trips and your child's lunch money. If you have problems accessing your Gateway app account, please contact [email protected].

This app will show your child's attendance figure, behaviour, achievement points, and timetable. This convenient app can be accessed via your smartphone, tablet or PC. If you need help logging in or any assistance with the app, please contact [email protected] 

School communications – emails 

Please note we prioritise all school communication being sent home, via email and in letter format. If you are not receiving emails from the school and would like to be added to the database, please contact our Data Manager at [email protected] 

Alternatively, if you need to update your email address or any personal contact details, please contact our Data Manager at [email protected] 
Current Letters

Copies of all our current letters sent home via email or in the post, can be viewed and downloaded from the school website > main menu > school information > current letters >